| |
April 1,2004
As always, the privacy and security of your
personal information is our #1 priority, and we
want you to be aware of how we collect and handle
information on our site.
When you visit TRUE
Website, we may collect the following information
about your visit:
Anonymous statistics collected as you browse the
site
Personal information you knowingly give us
For details about our general and Internet privacy
policies, you may select from the topics to the
left or search our privacy FAQs below:
Information We Collect
What information does this Web site gather?
True Corporation PCL. collects personal information
such as name, address and e-mail address, when you
knowingly provide it to us. Our Web servers automatically
collect statistical information about your visit
such as pages visited and which browsers are used
to visit our site. None of this information is associated
with you as an individual (see information about
cookies). We use these statistics to monitor our
site's performance and to make it easier for you
to use.
What happens when I provide personal information
on this Web site?
When you supply information for a specific purpose,
such as online ordering of a TRUE
service, we use the information for that purpose.
When you use our Web site to order services, we
may use this individually identifiable information
as we would if obtained in a non-electronic manner.
Such as:
| |
- |
Publishing your name, address
and phone number in our directories (unless
you have requested a non-published or non-listed
number), and |
| |
- |
Evaluating your service needs and contacting
you regarding additional services you may
find useful |
If the way we use personally identifiable information
changes, TRUE will
contact you via e-mail notifying you of this change
and giving you the opportunity to opt out of such
use.
What happens when I provide information
on registration forms?
When you choose to register with TRUE
Website or any other TRUE
site, we request accurate contact information and
preferences that help us better serve you. You will
be able to choose if your contact information is
used to send you company and product information,
special offers and in some cases, newsletters.
If you're a local TRUE
phone service customer, you may be given the option
to register a profile with us (limited to specific
areas). We would then store your name, purchase
history and billing information to make it easier
for you to shop and purchase from us in the future.
Customers have access to their account information
on their monthly bills or by establishing an account
online.
Anytime you register with us you may:
| |
- |
Opt out. At any time after the
initial registration, you can opt out by either
going to Contact Us and e-mailing us your
request, or in some applications you can cancel/change
your profile within the application itself.
|
| |
- |
Update your contact and personal information
anytime by notifying us of changes to this
information previously collected from you
online. |
| |
- |
Notify us if you find an error on your bill.
|
In order to improve your experience with us, we
may decide to improve our site's ability to obtain
information about users. We will update this privacy
statement continually to ensure that you are aware
of developments in this area.
Do you sell or give my information to non-TRUE
companies?
No, we do not sell nor disclose individually identifiable
information obtained online about our visitors to
anyone outside of TRUE
. The only exceptions to this rule are the following:
| |
- |
If you specifically authorize
TRUE to share
your information with another company |
| |
- |
It is required by law |
| |
- |
Disclosure is necessary to protect the safety
of customers, employees or property |
If you provide individually identifiable information
at an event TRUE sponsors
with another company, or if you register on a co-sponsored
Web site, you may be providing the individually
identifiable information to the co-sponsor. Review
the privacy statement at the event or on the co-branded
site to learn how the partner uses this information.
Be assured that TRUE
uses this information in accordance with this privacy
policy.
On occasion, TRUE shares
non-personally identifiable information with non-
TRUE companies in order
to assess the results of a promotion or event. This
information is used in aggregate only, and does
not contain any information that would personally
identify you.
Do you accommodate links to other sites?
Yes, our site contains links to other Web sites.
We are not responsible for the content or the privacy
practices employed by other sites. However, in some
instances where a service is provided through a
non- TRUE partner or
supplier site, such as Online Bill Pay, you can
feel confident that your individually identifiable
information will be protected. TRUE
requires suppliers not to use the information for
any purpose other than which it was originally collected,
protecting the privacy of your information.
What does TRUE
do with non-personally identifiable information
collected automatically?
TRUE uses
cookies to collect this type of information in order
to enhance your online experience as follows:
| |
- |
Ensure that you see the correct
products and pricing applicable to the state
in which you live |
| |
- |
Manage the number of ads that you see to
avoid over delivery of the same message |
| |
- |
Tailor an advertisement to better match
your interests and preferences |
What does TRUE
do with personally identifiable information?
Personal information you voluntarily supply when
obtaining information, purchasing products or interacting
with our advertising on TRUE
Website is not shared for use outside
TRUE.
This information is TRUE
proprietary data and is not available to any outside
company in this personalized form. Should any changes
be made in the way we use personally identifiable
information, TRUE will
contact you via e-mail notifying you of this change
and give you the opportunity to choose to opt out
of such use
Does TRUE use
the information provided online to profile its customers?
No, TRUE does not combine
offline information about you with the online information
that you provide on our Web site.
We have made it a requirement that you will be clearly
notified at the time of online data collection for
the purpose of consumer profiling. When your online
purchase behavior is intended to be combined with
offline information, this will be clearly stated.
You will then have the ability to choose not to
have that information aggregated.
Email
Does this site send e-mail to site visitors?
At times, we may utilize e-mail for any of these
reasons:
| |
- |
To conduct online surveys |
| |
- |
To respond to a site visitor's e-mail |
| |
- |
To confirm orders placed online |
| |
- |
To send information that a visitor has requested
|
| |
- |
Occasionally, we may use opt-in e-mail lists
from third parties to promote our latest specials
|
In all of these situations you will be provided
with direction on how to opt out of future e-mails
of this nature.
Cookies
What are cookies and why do you use them?
A cookie is a small data string our server writes
to your hard drive that contains your unique user
ID for our Web site. We use cookies to deliver Web
content specific to your interests, to keep track
of your online order and to control access to our
premium content. A cookie cannot be used to access
or otherwise compromise the data on your hard drive.
You may choose to change your browser settings to
disable cookies if you do not want us to establish
and maintain a unique TRUE
Website user ID. Please be aware that cookies may
be required to complete certain functions on this
Web site, such as ordering in our online store.
What information is stored by the site or
in cookies?
We use cookies to keep track of your online order
and control access to our premium content. The cookies
only contain a session identification number that
our systems use to recall previous authentication
or order information from our servers.
Online Advertising
What is TRUE's
position regarding online advertising and third-party
ad servers?
As an online advertiser, TRUE
uses information supplied from third-party companies
in several ways. This is aggregated data
that does not personally identify any individual
online user. This data is used to:
| |
- |
Evaluate and prioritize site
selection when developing online media plans |
| |
- |
Geographically target advertising |
| |
- |
Deliver product and pricing information
applicable to the customer's state |
| |
- |
Gauge the effectiveness of our online advertising
|
Again, personally identifiable information such
as name, address, phone number or e-mail address
is not collected unless you voluntarily supply this
data in order to get further information about TRUE
products and services.
In addition, some TRUE
Web sites may accept advertisements from third-party
advertisers. These advertisers are carefully selected
to provide information about products and services
that we think may benefit you. Please check the
privacy policy of these Web sites concerning what
information may be collected by third-party advertisers.
Third-party advertising companies may also utilize
technology in order to measure the effectiveness
of ads. Some TRUE Web
pages contain clear GIFs(also know as Web beacons),
electronic images that allow the third party to
collect anonymous information. This anonymous information
about your visits to our site is used to provide
advertisements about goods and services of potential
interest to you. No personally identifiable information
is collected during this process.
Who do I contact if I am concerned about
online advertising and privacy?
Please send an e-mail to our Webmaster
|
