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Key Features/Benefits |
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èEasy
to remember with just one number |
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Making contact with your business will
become easier for your customers with just one number
throughout Thailand by Free Phone " 1800 " |
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Win more customers |
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èThe idea of a Free Phone is attractive
to most customers who would like to inquire about your
products and services. Your business is likely to win
more potential customers nationwide by Free Phone 1800. |
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Build Customer Loyalty |
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Free Phone " 1800 " is an important
tool for your business as this will create a sense of
trust and quality service customers. Moreover, Free Phone
" 1800 " will allow your business to solve your customers's
problems or answer their questions with immediate results,
thus enhancing your Customer Loyalty. |
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Motivates customers to use
your service |
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For customers that have used your Free
Phone "1800" before and have received a successful service
for your business, these same customers will most likely
be calling you back for more services of your business |
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Improve the quality of your
business |
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Free Phone "1800" will not only improve
the image of your business, but also enhance the productivity
of your business as well. For example, Teleordering will
become a more easier and efficient sales method with just
one number for all regions of thecountry |
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Customers will always be able
to contact your business |
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With Free Phone " 1800 " your business
will never miss a call from your customers. This also
save your time and money spent for 24 hour Call Center. |
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Primary Uses of Free Phone
"1800" |
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Use as a service centre number or a contact
number for your current or potential customers |
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èUse as a telesales centre for your business's
goods. Customers can place orders or inquire about products |
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Use as point of contact for your sales teams
when in the provinces |
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Value Added Services with Free Phone " 1800
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Value Added Services with Free
Phone "1800" |
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Apart from provided a fixed line operating
service, Free Phone " 1800 "also provides the following
Value added Services that will improve service and quality
of your business. |
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1. Time and routing specification |
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With Free Phone " 1800 ", your business will
be able to specify with a time and day (Day of Year, Day
of Week, Time of Day) where to route any incoming calls. |
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2. Route calls to specific
operating branches for more efficient call service |
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Business operators are able to route incoming
calls, by percentage, to branches in order to improve
efficiency of service forexample: |
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Branch 1 Answers 60% of all incoming calls |
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Branch 2 Answers 30% of all incoming calls |
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Branch 3 Answers 10% of all incoming calls |
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3. Routing of automatic answering service |
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Business operators are able to route all
" 1800 " calls to final destinations (or branches of service).
For example, if an incoming call is from Chumpon (074),
then " 1800 " can route the call to the (077) operating
branch |
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4.Route to the specific branch
that the customer prefers |
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There can be a set of pre-defined call destinations
that :customers can choose from. For example, if customers
enter 1800 + 2955 + 55, the customer will hear an automatic
menu |
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press 1 for the Ekkamai Branch |
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press 2 for the Nonthaburi Branch |
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press 3 the Charansanitwong Branch |
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5. Create a password |
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You can provide your customers with a 4 digit
password to prevent non-members to call your Free Phone
"1800" system |
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6. Limit specified incoming
numbers to use Free Phone"1800" |
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You will be able to specify all incoming
calls to this service. For example, if you can accept
calls from (077) city code, but you canautomatically deny
calls from (076) code. |
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7. Automatic Call Forwarding |
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In case that the destination line is busy,
your customers callscan be forwarded to a specified number. |
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8. Limit number of all incoming
calls |
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You will be able to limit the number of all
incoming calls. For example, you can specify to answer
at maximum, 5 incoming calls out of 120 available incoming
line calls |
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9. Create a sequence for incoming
calls |
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You are able to specify the amount for all
incoming calls to one branch once the incoming call lines
are full. |
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10. Specify the type of routing
service for your business |
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You are able to specify 10 variations of
routing services for your business |
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11. Change the pattern of the
routing service for your business |
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You are able to change, at anytime, the type
of routing service for your business |
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Service Rate |
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Registration Fee |
1,000 Bath/Free Phone number |
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Call Rates |
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Calls from the same city |
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code can be of 2 types |
3 Baht/call or 1 Baht/min |
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Domestic Long Distance Call |
3,6,9,12 Baht/min |
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Value Added Services |
20 Baht/service/Free Phone number/month |
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Service Change Fee |
30 Baht/ type of change |
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Note: These charges are rates from the
Telephone Organization of Thailand |
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and does not include 7% VAT |
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